Get in Touch With Us
This is the page for reaching the editorial team behind Crypto Casinos. We cover Bitcoin casinos and other crypto gambling sites available to US players, and most of the mail we get falls into a few predictable buckets: a bonus term that doesn't match what we published, a payout that's taking longer than expected, a question about wallets and network fees, or an operator wanting to talk about a listing. All of it comes to the same inbox.
Email: [email protected]
We aim to reply within two business days. Include the casino name, your state, and — for anything involving a transaction — the coin and the approximate date. Never send us private keys, seed phrases, passwords, one-time codes or full wallet credentials. No legitimate party will ask for those, and we will delete any message containing them.
Before you write: what we can and can't do
We are an independent comparison site, not an operator, regulator or dispute service. That shapes what a message to us can realistically achieve.
| We can help with | We can't help with |
|---|---|
| Correcting a bonus figure, wagering requirement or coin list we've published | Releasing a locked balance or reversing a confiscated bonus |
| Explaining how a published offer's playthrough or cashback terms work | Overruling an operator's verification, geoblock or account decision |
| Pointing you to the right part of an operator's terms or support channel | Giving legal advice on your state's gambling laws |
| Explaining on-chain mechanics — confirmations, gas fees, wallet types | Advising on tax treatment of winnings or crypto gains |
| Logging a pattern of complaints against a listed site | Recovering funds sent to a wrong address — on-chain transfers are final |
Two things we will never do, whatever the request: help anyone work around a site's state restrictions, geoblocking, identity checks or sanctions screening, or suggest false details to open an account. If your state or your situation puts a site out of reach, that's the answer.
How we make money, stated plainly
Some of the links on this site are affiliate links. If you open an account through one, Crypto Casinos may earn a commission from the operator. You pay nothing extra, and commission does not buy a position in our rankings — a paying operator and a non-paying one are assessed on the same criteria. If you think a listing reads like it was bought, say so in an email and we'll explain the reasoning behind it or change it.
Reporting a problem with a casino we list
Complaints about listed sites carry real weight in how we rank them, so it's worth sending them in a usable form. The more of this you can include, the better:
- Casino name and the email address or username on the account.
- What happened, in sequence, with dates.
- The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin — and the network used, since a USDT withdrawal on one chain behaves very differently from the same amount on another.
- Whether the site asked for identity verification, and at what point. Sites marketed as no KYC frequently request documents once a withdrawal crosses a threshold or when a bonus is involved.
- The exact bonus terms you accepted, if a promotion is part of the dispute. Playthrough multiples, maximum bet while wagering, game weighting and expiry dates are where most of these arguments start.
- Screenshots of the cashier and the support conversation. Transaction IDs are useful; wallet credentials are not, and should never be shared.
We investigate what we can verify and update the page. We cannot force an operator to pay you. If a site refuses to engage, the escalation route is its licensing body — commonly Curaçao or Anjouan for sites serving US players — and those processes vary in responsiveness.
Questions we answer most often
Which coins do these sites take?
Coverage differs by operator and changes without much notice, which is why coin lists are the thing we're asked to correct most. Bitcoin is close to universal on the sites we track. Ethereum, Litecoin, Tether, USD Coin and Dogecoin are widely supported, with broader altcoin menus at some. Stablecoins are worth asking about specifically: holding a balance in USDT or USDC keeps your bankroll in dollar terms, so a sharp BTC move doesn't reprice your balance while you're playing. It doesn't remove gambling risk — you can still lose the whole balance — it only removes the price swing.
How long should a crypto withdrawal take?
Two separate clocks run. The operator's internal approval can be near-instant or can sit in a manual review queue, and that's the part advertised as "instant withdrawals" — an advertised speed, not something we've measured. Then the on-chain confirmation runs on the network's schedule and costs a network or gas fee, which varies by chain and congestion. If your payout is slow, tell us which of those two stages it's stuck at; it usually determines whether it's a site problem or a network one.
What about game fairness?
We get asked to explain the difference between provably fair and RNG certified. Provably fair applies mostly to in-house originals — dice, crash, plinko — and lets you verify a specific round's outcome from published seeds. RNG certification is third-party testing of a game's randomness, which is how slots and table games from studios such as Pragmatic Play, Evolution or NetEnt are audited. Live dealer blackjack, roulette and baccarat sit under the studio's own testing regime, not the casino's. Neither model changes the house edge.
Do you cover anything besides casino play?
Most of the operators we track run more than a casino. Sportsbooks sit alongside the slots and live dealer tables at several, and CoinPoker Casino is built around a poker room with the casino attached. Some also offer esports markets, racing or futures-style betting products. These share your wallet balance but have their own bonus terms, rollover rules and often their own contribution rates toward casino wagering requirements — a common source of confused emails. If you're writing about a bonus, tell us which product you used it on.
What do you know about the offers on the ranked list?
The cards above show each operator's headline advertised offer as published by the operator, verified on Sep 23, 2026. Every one carries conditions we can't fit on a card. BetPanda's 10% weekly cashback, top of our list on payout handling and coin breadth, is a recurring rebate rather than a lump bonus, so it's calculated on a defined loss window and usually has a minimum-activity threshold and a cap; the trade-off is that there's no large headline match number to attract deposit-bonus hunters. CoinPoker Casino's 150% welcome bonus up to $2,000 is poker-first and typically releases in increments as you generate rake, so it suits players who intend to play regularly and is slow to clear for anyone who doesn't. Cryptorino's 100% match up to 1 BTC plus 10% weekly cashback is denominated in Bitcoin, which means the dollar value of your bonus ceiling moves with the BTC price in both directions — an underappreciated risk. Punkz advertises a 20,000 USDT welcome bonus with 15% cashback; a headline of that size is tiered across multiple deposits and reaching the top tier requires a commitment most players will never make, so judge it on the first-deposit tier only. In every case: check the playthrough multiple, the maximum bet allowed while wagering, which games contribute, the expiry window and the eligibility rules before you opt in. Bonus terms are also where accounts get closed — breaching the max-bet rule during wagering is the most common trigger. If a published term on our site doesn't match what you see in the cashier, email us and we'll recheck it.
Partnership, press and legal contact
Operators, affiliate managers, game studios and journalists can use the same address; put the subject in the first line so it routes correctly. For takedown requests, factual disputes or rights matters, send the specific URL, the passage at issue and what you say is wrong. We correct errors on the record rather than quietly.
Where to go instead of us, for some things
- Account, payout and verification problems — the operator's own support first. We cannot act on your account.
- Tax on winnings or crypto gains — a qualified tax professional. US players are generally liable for both, and we won't pretend otherwise, but the specifics depend on your circumstances.
- Whether you may legally play from where you live — a qualified attorney in your state. This is general information, not legal advice.
- Gambling that has stopped being fun — the National Problem Gambling Helpline, 1-800-GAMBLER, is free and confidential, 24/7. If you'd rather we point you to something specific, just ask and we'll reply without any promotional content attached.
The legal position, since it shapes most of what we're asked
There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those operators do not run on crypto. The Bitcoin casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. For most US players that is a legal grey area, and we won't describe it as anything else. Availability varies by state, operators self-restrict certain states, and it's on you to check your own state's rules.
Practical consequence: offshore sites may not provide the player protections, deposit limits, dispute channels or self-exclusion tools that a state-regulated operator must. If self-exclusion matters to you, check what a site actually offers before depositing, and use device-level or state-level tools alongside it. You must be at least 18 to play at the sites we list, and 21 where the operator or your state sets that as the minimum — check each site's stated age rule, and never open an account for someone else.
Everything on this site involves risk. You can lose what you deposit, and because you're depositing in crypto, the dollar value of a balance in BTC, ETH or DOGE can fall independently of how the games go. Only stake money you can afford to lose. If you're comparing options while you wait for a reply from us, our roundup of casinos outside the GamStop scheme covers a related set of offshore sites and the same caveats apply there.
Written and maintained by Dylan Franklin, editor at Crypto Casinos. Reader corrections are the fastest way this site improves — if something here is wrong, tell us and we'll fix it.